Support

Email support@sblocktechnologies.com and we'll answer within two working days.

I paid but my pass isn't showing.: Log in with the email you used at checkout, then open My account. If it still isn't there after a few minutes, email us with that address.
Does my pass renew?: No. A pass is one payment for 30 or 90 days. Nothing renews and there is nothing to cancel.
Can I get a refund?: If you were charged in error or twice, or couldn't use your pass because of a fault on our side, email us and we'll review it case by case. This doesn't limit your rights under consumer law.
I have English Practice Exam Pro. Does it work here?: Your account works here, but Pro and this site's pass are separate purchases.
How accurate are the AI grades?: They estimate the NCLC level from the criteria the TCF and TEF raters use. We check the graders on sample answers at known levels. Use the grades to see what to improve; only the real test gives an official result.
The speaking test can't hear me.: Allow the microphone when your browser asks, use headphones in a quiet room, and try Chrome or Safari. A test that could not connect does not use up a test.
Is the site in French?: The practice is in French. The site's menus and help are in English for now.